Terms & Conditions

Last Updated: October 27, 2026

Welcome to PulseWear Medical Scrubs. These Terms & Conditions govern your access to and use of our website, getpulsewear.com, and your purchase of products from our online store.

Throughout these terms, “PulseWear,” “we,” “our,” and “us” refer to PulseWear Medical Scrubs. “You,” “your,” and “customer” refer to anyone visiting our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please discontinue use of our website.

1. About PulseWear

PulseWear is a medical apparel brand offering medical scrubs and related products for healthcare professionals and students.

Our products are available through our official online store and may also be available at selected Fareed Book Centre branches in Multan, subject to stock availability.

2. Eligibility and Website Use

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and not to:

Violate applicable laws or regulations.
Attempt to interfere with the security or operation of our website.
Submit false, misleading, or fraudulent order information.
Use our website in a way that harms our business, other customers, or third parties.
Attempt unauthorised access to our systems, accounts, or data.

We reserve the right to take appropriate action where website use violates these terms or applicable law.

3. Product Information

We aim to provide accurate descriptions, photographs, colour representations, size information, and other product details.

However, minor differences may occur due to screen settings, lighting, photography, fabric batches, or other factors.

Customers should review the product description, available sizes, colour options, and sizing information carefully before ordering.

Unless expressly stated on a product page, no additional features, accessories, or items should be assumed to be included with a purchase.

4. Prices and Payments

Product prices and applicable charges are displayed on our website and may change from time to time.

The final amount payable, including any applicable delivery charges, will be shown at checkout before you submit your order.

We accept the payment methods displayed as available at checkout. The availability of particular payment options may depend on your location, order, and payment provider.

You agree to provide accurate billing and payment information and to complete any required payment verification.

If a genuine pricing, listing, or payment-processing error occurs, we may need to contact you to resolve the issue. Where an order cannot reasonably be fulfilled, we will communicate the available options and process any applicable refund in accordance with the law.

5. Orders and Order Acceptance

Submitting an order constitutes a request to purchase the selected products.

Order confirmation does not necessarily guarantee that an order has been dispatched or that every item is available for fulfilment.

We reserve the right to review or decline an order in appropriate circumstances, including:

Product unavailability.
Incorrect or incomplete customer information.
Suspected fraud or unauthorised transactions.
Genuine pricing or listing errors.
Delivery restrictions or circumstances that prevent fulfilment.

If we cannot fulfil a prepaid order, we will notify you and arrange any applicable refund in accordance with our policies and applicable law.

6. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accepted before processing or dispatch, subject to the order's current status. Once an order has been dispatched, cancellation may no longer be possible through our regular cancellation process.

For complete details, please review our Order Cancellation Policy.

7. Shipping and Delivery

We deliver to destinations available through our website's checkout process.

Delivery estimates are indicative and may vary according to the destination, courier operations, order volume, weather, public holidays, and other circumstances.

Customers are responsible for providing complete and accurate delivery information. Incorrect information may cause delays or failed delivery attempts.

Shipping charges, where applicable, will be displayed during checkout.

For more information, please review our Shipping & Delivery Policy.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Refund & Exchange Policy and applicable law.

Customers should review the applicable requirements before requesting a return or exchange. Please contact our support team before sending any product back.

Nothing in these Terms & Conditions excludes any mandatory consumer rights that apply to your purchase.

9. Product Care and Proper Use

Customers are responsible for following the washing, drying, ironing, and other care instructions provided with their products.

Improper washing, harsh chemical treatments, misuse, or failure to follow care instructions may affect a garment's appearance and condition.

PulseWear medical scrubs are apparel products. Unless expressly specified for a particular product, they should not be assumed to provide medical protection, infection prevention, or certification as protective equipment.

10. Intellectual Property

Unless otherwise stated, the content on our website, including our brand name, logos, text, product photography, graphics, and design elements, is owned by PulseWear or used with appropriate permission.

You may view and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or use our content without prior written permission, except where permitted by applicable law.

11. Promotions and Discounts

Promotions, discount codes, and special offers may be subject to separate terms, eligibility requirements, validity periods, and product exclusions.

Unless expressly stated otherwise, promotional offers cannot be assumed to be combinable with other discounts.

We reserve the right to correct genuine promotional errors and to modify or discontinue future promotions, subject to applicable law and any terms already binding on an accepted transaction.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, courier companies, analytics tools, and other external websites.

Third-party services operate under their own terms and policies. We are not responsible for independent third-party websites or services beyond our responsibilities under applicable law.

Please review the relevant provider's terms and privacy policy before using its services.

13. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information necessary to process orders, arrange delivery, provide customer support, and operate our store may be processed as described in that policy and as permitted by applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, PulseWear will not be responsible for losses arising from circumstances beyond our reasonable control, including certain courier disruptions, network outages, or third-party service interruptions.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights or liability arising from fraud or other conduct for which limitation is prohibited by law.

15. Website Availability and Changes

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted access or that every website feature will always be available.

We may update website content, product listings, features, and these Terms & Conditions as our business develops.

Updated terms will be published on this page with a revised “Last Updated” date. Any changes will apply subject to applicable law and any rights or obligations already established.

16. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of Pakistan, subject to any mandatory consumer-protection rules or other laws that apply to a particular transaction.

Nothing in this section removes any legal rights or remedies available to customers under applicable law.