FAQs

Everything You Need to Know About PulseWear

Welcome to the PulseWear FAQ page. Here you'll find answers to common questions about our medical scrubs, sizing, orders, payments, shipping, and customer support.

If you need further assistance, we're always happy to help.

1. About PulseWear

What is PulseWear?

PulseWear is a medical apparel brand focused on contemporary medical scrubs designed around comfort, functionality, and professional style. Our products are made for medical students, doctors, nurses, and other healthcare professionals.

Where can I buy PulseWear medical scrubs?

You can explore our collection through our official website, getpulsewear.com. PulseWear products are also available at selected Fareed Book Centre branches in Multan, subject to stock availability.

Where are your physical locations?

You can enquire about PulseWear products at these Fareed Book Centre locations:

Gulgasht, Multan
Model Town, Multan
Opposite Bakhtawar Amin Medical & Dental College (BAMDC), Multan

Please contact us before visiting to confirm availability.

2. Products and Sizing

Who can wear PulseWear scrubs?

Our medical scrubs are intended for healthcare professionals and students, including doctors, nurses, medical and dental students, pharmacists, and other clinical staff.

What sizes are available?

Available sizes depend on the product and current stock. Please check the size options on the relevant product page before placing your order.

How do I choose the right size?

We recommend reviewing the size guide on the product page and comparing the measurements with a well-fitting garment you already own. If you're unsure, contact us for assistance before ordering.

What colours are available?

Our collection may include colours such as Jet Black, Navy Blue, Teal Green, Charcoal Grey, Maroon Oak, Tulip Pink, Misty Purple, and other shades, depending on availability.

Will the colour look exactly like the website photos?

We make every effort to display our products accurately. However, colours may appear slightly different depending on your screen settings, lighting, and photography conditions.

What fabric are your scrubs made from?

Please refer to the fabric composition listed on the individual product page for the exact details of each product.

How should I wash my medical scrubs?

Follow the care instructions provided with your product. As a general precaution, wash similar colours together, avoid harsh treatments unless permitted by the care label, and check the garment instructions before ironing or tumble drying.

3. Orders and Payments

How can I place an order?

Browse our online store, choose your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details and select from the payment methods available at checkout.

Do you offer Cash on Delivery (COD)?

Available payment options are displayed at checkout. If Cash on Delivery is offered for your location and order, you can select it during checkout.

Can I change my size or address after placing an order?

Please contact us as soon as possible. Changes depend on whether your order has already been processed or dispatched, and we cannot guarantee that every request can be accommodated.

How can I confirm my order?

Please check for your order confirmation after checkout. If you do not receive it or need assistance, contact our customer support team with the phone number or email address used to place the order.

Can I place a bulk order for my hospital, clinic, or medical college?

Yes, you can contact us to enquire about bulk or institutional orders. Availability, pricing, and fulfilment arrangements will be confirmed individually.

4. Shipping and Delivery

Do you deliver across Pakistan?

You can place an order through our website using the delivery destinations available at checkout. Please check your address and shipping options before completing your purchase.

How long does delivery take?

Delivery time depends on your location, order processing, courier operations, and other circumstances. Please refer to our Shipping & Delivery policy or contact us for an estimate.

How much does shipping cost?

Shipping charges, where applicable, are displayed during checkout based on the available delivery options and your location.

How can I track my order?

Once your order has been dispatched and tracking information becomes available, use the tracking details provided to you. If you need help, contact our customer support team.

What if my order is delayed?

Courier delays can occasionally occur. Contact us with your order number so we can help you check the available shipment information.

5. Returns, Exchanges, and Cancellations

Can I exchange a product if I order the wrong size?

Please refer to our Refund & Exchange Policy for eligibility, time limits, and the procedure for requesting an exchange. Contact us before sending any product back.

What if I receive a damaged, defective, or incorrect item?

Please contact us promptly with your order number and clear photographs or videos showing the issue. Our team will review your claim and advise you on the available resolution under our policy.

Can I return a product for a refund?

Refund eligibility depends on the reason for the return and the terms of our Refund & Exchange Policy. Please review the policy before submitting a request.

Can I cancel my order?

Contact us as soon as possible if you wish to cancel. Cancellation depends on the stage of order processing and whether the parcel has already been dispatched. Please read our Order Cancellation Policy for full details.

Can I send an item back without contacting you first?

Please contact our support team before returning an item so we can guide you through the correct procedure and confirm the applicable requirements.

6. Customer Support

How can I contact PulseWear?

You can reach us through the following channels:

Call / WhatsApp: 0339 1401299
Email: infopulsewearscrubs@gmail.com

Can I contact you about product availability at a branch?

Yes. Contact us before visiting a Fareed Book Centre branch so we can help you enquire about the availability of your preferred colour and size.

What should I include when contacting customer support about an order?

Please provide your order number, the phone number used at checkout, and a brief explanation of your query. For product-related issues, include clear photographs where relevant.