Order Cancellation Policy

Last Updated: October 2026

At PulseWear, we understand that plans can change. This Order Cancellation Policy explains how you can request cancellation of an order placed through our website.

Please read this policy carefully before placing your order.

1. Requesting an Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible after placing it.

You can reach us through:

Call / WhatsApp: 0339 1401299
Email: infopulsewearscrubs@gmail.com

Please provide your order number and the phone number used when placing your order so our team can identify your purchase.

2. Cancellation Before Dispatch

Cancellation requests may be accepted if your order has not yet been processed for dispatch.

However, submitting a cancellation request does not automatically mean that the cancellation has been approved. Our team will check the current status of your order and confirm whether cancellation is possible.

We recommend contacting us promptly to improve the chances of stopping an order before dispatch.

3. Cancellation After Dispatch

Once an order has been dispatched, it may no longer be possible to cancel it through our regular cancellation process.

If your order has already been handed over to the courier, please contact our support team for guidance on the available options.

Any return, exchange, or refund request will be handled in accordance with our applicable Refund & Exchange Policy.

4. Prepaid Orders and Refunds

If your cancellation request is approved for an order paid for in advance, any eligible refund will be processed through the applicable refund procedure.

Refund processing times may vary depending on the original payment method, payment provider, and banking procedures.

Our team will communicate any relevant refund information once your cancellation has been reviewed.

5. Cash on Delivery Orders

For Cash on Delivery (COD) orders, please contact us as soon as possible if you wish to cancel.

If the order has not been dispatched and the cancellation is approved, the order will be cancelled without proceeding to delivery.

If the parcel has already been dispatched, cancellation may no longer be possible through the regular process.

6. Orders That Cannot Be Cancelled

We reserve the right to decline cancellation requests when an order has already progressed beyond the stage at which it can reasonably be stopped.

If a product has been dispatched or otherwise prepared for fulfilment, please contact our team to discuss the available options under our applicable policies.

7. Incorrect Order Details

If you have entered an incorrect delivery address, phone number, size, or other order detail, please contact us immediately.

We will try to assist with corrections where possible, but changes cannot be guaranteed once processing or dispatch has begun.

8. Cancellation by PulseWear

In certain circumstances, PulseWear may need to cancel an order, including where a product is unavailable, order details cannot be verified, a pricing or listing error occurs, or fulfilment is not possible.

If we cancel a prepaid order, any eligible refund will be processed through the applicable refund procedure.

We will endeavour to notify the customer using the contact information provided at checkout.