Shipping & Delivery

Last Updated: October 2026

At PulseWear, we want your shopping experience to be smooth from checkout to delivery. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

1. Delivery Coverage

PulseWear accepts orders for delivery to locations available at checkout on our website.

Delivery availability may vary depending on your location, courier coverage, and other operational factors. Please ensure that your complete and accurate delivery address and contact number are provided when placing your order.

2. Order Processing

Once you place an order, our team begins processing it for dispatch.

Orders are processed after the required order details have been verified.
Processing times may vary depending on product availability, order volume, and operational circumstances.
During sales, holidays, public holidays, or periods of high demand, processing may take longer than usual.
Orders containing unavailable products may require additional time or communication before dispatch.

An order confirmation does not necessarily mean that your parcel has been dispatched.

3. Estimated Delivery Time

Delivery times depend on your destination, order processing, and courier operations.

Once your order has been dispatched, the courier's estimated delivery time will depend on the destination and service selected.

Please note that all delivery estimates are indicative rather than guaranteed. Delays may occur due to weather conditions, public holidays, operational disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on your delivery location, parcel weight, order size, and available courier services.

If a free-shipping offer is available, its eligibility requirements and applicable conditions will be communicated through the relevant promotion or checkout.

5. Order Tracking

Once your order has been dispatched and tracking information becomes available, you can use the provided tracking details to follow your shipment.

If you have not received your tracking information or need assistance with your delivery, please contact our customer support team.

Call / WhatsApp: 0339 1401299

Email: infopulsewearscrubs@gmail.com

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information, including their full name, phone number, address, and any necessary delivery instructions.

Incorrect or incomplete details may result in delays, failed delivery attempts, or the parcel being returned to the sender.

If you notice an error after placing your order, contact us as soon as possible. Changes may not be possible once the parcel has been processed or dispatched.

7. Failed Delivery Attempts

If a courier cannot deliver your parcel because the recipient is unavailable, the address is incorrect, or the delivery cannot be completed for another reason, the courier may attempt redelivery or return the parcel according to its procedures.

If your parcel is returned to us, please contact our team to discuss the available options. Additional delivery charges may apply where appropriate and will be communicated before arranging another shipment.

8. Delayed or Missing Shipments

Although we work to ensure orders reach customers as smoothly as possible, occasional courier delays may occur.

If your tracking status has not changed for an extended period or your order appears to be missing, contact us with your order number so we can help investigate the available shipment information.